1. Allow 5-30 mins for payment processing. Check back to track your order.
2. Personalized products take 2-5 business days to prepare before shipping (varies by category).
3. We’ll email you when it’s on its way—check inbox/spam!
Other Questions?
Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.
1. Allow 5-30 mins for payment processing. Check back to track your order.
2. Personalized products take 2-5 business days to prepare before shipping (varies by category).
3. We’ll email you when it’s on its way—check inbox/spam!
Other Questions?
Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.
Professional dog life jacket: This dog life jacket is specially designed for small and medium dogs, there are two sizes of S and M for you to choose. Ideal for dogs with short nose, short legs and long hair that cannot swim. Suitable for your pet puppy swimming, pool play, beach fun on foot, boating, surfing, sailing or any water sports in summer. Please measure your dog according to our size chart before purchasing.
High buoyancy and ripstop: the professional dog life jacket is made of ripstop 600D Oxford and nylon fabric, which is durable, tear-resistant, lightweight and quick-drying. The fins on the handle, back and sides are padded with high-density thickened EVE swimming wadding to ensure optimal buoyancy and keep your pet afloat.
Chin-supporting design and with handle: the chin rest design keeps your pet's chin in the water at the top to prevent choking on the nose, and also adds buoyancy to prevent drowning. Our dog swimming coat has a D-ring for leash attachment and the robust rescue handle makes it easy to put the dog in the water or quickly lift the puppy up and help him out of the water in an emergency
Adjustable buckle and reflective: the floating pet vest is designed with adjustable nylon straps, magic paste and quick release buckles, so that your pet can be comfortably put on and taken off. A silver reflective strip on the handle improves visibility and allows your dog to play safely in the water in your line of sight at night.
Widely used: This puppy life jacket is not only suitable for dogs that cannot swim, including bulldogs, corgis, dachshunds, Maltese, etc., to play safely in the water and relieve the heat in summer. Also suitable for older dogs or dogs with arthritis or hip dysplasia, support with hydrotherapy will be easier when wearing our dog life jacket.
PRODUCT DETAILS
This item cannot be returned unless it is defective or damaged.
This item cannot be modified once you finish payment.
This item is covered by our 90-DAY RETURN policy.
Devoluciones los 90 días
90 DAYS Return/Exchange Policy
We support a 90-day return policy, if you purchase an warranty, you can extend this period to 180 days
Return & Exchange Service Procedure
STEP 1 Contact Customer Service and Request Return Detail. Email: cs@soufeel.com
STEP 2 Customer will receive an email notification once your request is approved.
STEP 3 The customer packs the package and sends it.
STEP 4 Get Refund or Replacement after we receive the products.
FULL COVERAGE Return/Exchange Policy
The following reasons are covered by our 90 day FULL COVERAGE Return/Exchange Policy. (We will be responsible for the return postage fees and replacement fees)
1. The product customization information does not match or an error in customization.
2. We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
3. Unclear pictures rendering or lettering
4. Wrong or mismatched size.
NO RETURN & EXCHANGE
The following reasons are NOT covered by our 90 day return policy. We are not liable for these issues.
1. Products that exceed the return processing time limit (90 days after the order is signed).
2. The non-quality issue for personalized products.
3. Product damaged by misuse, mishandling, or poor maintenance.
4. Items that have been washed, worn, or soiled and damaged resulting from customer's handling. For safety and hygiene reasons, personal items such as underwear, swimwear, socks, etc.
5. Chose the wrong size for the product.
6. Personal Reasons due to personal taste, change of mind etc.
7. Partial returns or exchange of products from a set item is not acceptable.
Precautions for return and exchange
1. Items that are being returned should be new and unworn. They should be kept in its original condition in which you received them in.
2. Coupon codes expires after use and cannot be restored after return.
3. For personalized products, if you need to cancel or replace the product or replace the personalized content, you will have to pay 30% of the product price as the customization fee. (Special note: Even if you contact us immediately after placing the order to cancel/modify the order, we will charge the corresponding production fee because the customized product will be produced immediately once the order is placed in order to ensure a timely production and delivery. Thanks for you understanding.)
4. We reserve the right to make any changes to this policy at any time. Notification of any changes will be posted on this page. If you have any questions about cancellations or any of our other policies, please contact our customer service.
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