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- This item is covered by our 90-DAY RETURN policy.
90 DAYS Return/Exchange Policy
We support a 90-day return policy, if you purchase an warranty, you can extend this period to 180 days
Return & Exchange Service Procedure
- STEP 1 Contact Customer Service and Request Return Detail. Email: firstname.lastname@example.org
- STEP 2 Customer will receive an email notification once your request is approved.
- STEP 3 The customer packs the package and sends it.
- STEP 4 Get Refund or Replacement after we receive the products.
FULL COVERAGE Return/Exchange Policy
- The following reasons are covered by our 90 day FULL COVERAGE Return/Exchange Policy. (We will be responsible for the return postage fees and replacement fees)
- 1. The product customization information does not match or an error in customization.
- 2. We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
- 3. Unclear pictures rendering or lettering
- 4. Wrong or mismatched size.
NO RETURN & EXCHANGE
- The following reasons are NOT covered by our 90 day return policy. We are not liable for these issues.
- 1. Products that exceed the return processing time limit (90 days after the order is signed).
- 2. The non-quality issue for personalized products.
- 3. Product damaged by misuse, mishandling, or poor maintenance.
- 4. Items that have been washed, worn, or soiled and damaged resulting from customer's handling. For safety and hygiene reasons, personal items such as underwear, swimwear, socks, etc.
- 5. Chose the wrong size for the product.
- 6. Personal Reasons due to personal taste, change of mind etc.
- 7. Partial returns or exchange of products from a set item is not acceptable.
Precautions for return and exchange
- 1. Items that are being returned should be new and unworn. They should be kept in its original condition in which you received them in.
- 2. Coupon codes expires after use and cannot be restored after return.
- 3. For personalized products, if you need to cancel or replace the product or replace the personalized content, you will have to pay 30% of the product price as the customization fee. (Special note: Even if you contact us immediately after placing the order to cancel/modify the order, we will charge the corresponding production fee because the customized product will be produced immediately once the order is placed in order to ensure a timely production and delivery. Thanks for you understanding.)
- 4. We reserve the right to make any changes to this policy at any time. Notificat